How do I report a damaged item?

If you have received a damaged item, the simplest and quickest way for us to resolve this, is for you to submit a message to our customer support team, ensuring you attach a photograph of the damage.

Without photographic evidence of the damage, we would have to collect the items to inspect them before we could issue replacements or a refund, and this process can take up to 7 working days.

As soon as we have received your message and photographs, we can then inform you of how quickly we can resolve the issue for you, depending on the nature and extent of the damage.

Please contact our support desk as soon as possible so that we can rectify the issues for you.

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