How long does it take to process my refund?

Once the items you are returning back to us have arrived back into our warehouse, they will be inspected by our returns team who will then process your refund. The items must be returned to us in the condition in which you received them and in their original packaging.

Your refund will be processed and will be credited back to the original payment account that you made the purchase with.  

  • If you paid via a debit or credit card, the transaction usually takes 2-3 working days. This is due to the bank processing times and unfortunately we are unable to expedite this.
  • If you have paid via PayPal, the refunded amount will usually appear within 24 hours.

If the items you have returned to us are not in their original condition, and have been damaged in transit to us by your chosen courier, then you will need to make a claim against that particular courier for the damage.

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