How long should my return take and where does my parcel go?

How long will the parcel take to be returned to you?

The Collect+ returns service is 3 to 5 working days. However, the majority of parcels are returned within 3 working days.

When is the parcel collected from the Collect+ store?

The parcel is normally collected by a Yodel Courier the next working day after the customer has taken it into the Collect+ store. For example if the customer drops the parcel off on a Monday, it will usually be collected on a Tuesday and so on. Parcels dropped into store Friday to Sunday are collected on Monday.

What if the parcel is not collected the next working day?

Collect+ monitors any uncollected parcels and arranges for them to be collected from store as soon as possible, usually the following day.

Where does the parcel go when it is collected from store?

The parcel is returned to the local courier depot and usually that night is sent to a central sorting depot for onward delivery to Utsumi UK Limited.

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