Make a complaint

We sell over 120,000 items per year through our online stores and we try our best to give all our customers a satisfactory shopping experience.

Currently we operate on customer satisfaction rate of 1 unsatisfied customer to 250 satisfied customer.

We thrive on improving our service and with your valued complaint, we hope to improve our service.

If you have experienced unsatisfactory service from us, Please contact our support center by submitting a ticket, choosing "I would like to make a complaint" where your ticket will be escalated to one of our manager in the relevant department.

Have more questions? Submit a request

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