What does the guarantee cover?

The guarantee covers manufacturing defects for the advertised period. It does not cover products which fail due to third party issues such as the following examples:

Example 1

Tap has started to leak and will not shut off.

In this case some debris from the water pipes has entered the tap valve/cartridge and is preventing it from closing fully. This would not be covered under the guarantee as the debris blocking the valve/cartridge has caused the malfunction and could be prevented by flushing out pipework before installation.


Example 2

The tap has become discoloured.

The tap is positioned near a window where prolonged exposure to sunlight can cause discolouration over a period of time. This will be classed as wear and tear from external influences and not a manufacturing fault as the same tap positioned away from a window would not discolour at the same rate.


For more information please contact our support centre

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