About Utsumi UK Limited
- What are your opening hours?
- Where is your call centre based?
- How much stock do you hold in your warehouse?
- What is your address?
- How many people work at Taps UK?
- What is your company registration number?
Tracking and Delivery
- Where is my order?
- If I pay for a next working day delivery, will it arrive the next day?
- Do you deliver outside of the UK?
- Do you deliver during weekends?
- My tracking courier number doesn't work
- Can you speed up delivery for 3-5 days, 5-7 days and 7-10 days items?
Manufacturer contact details
- Leisure Sinks contact details
- Hudson Reed contact details
- Villeroy & Boch contact details
- Smeg contact details
- Shaws contact details
- Reginox contact details
Guarantees
- Why are serviceable parts not guaranteed for full term of Guarantee?
- What is a "serviceable part"?
- Smeg Guarantee
- Grohe Guarantee
- Abode Guarantee
- Rangemaster Guarantee
Returns and exchanges
- How do I report a missing item?
- How do I obtain a returns form and a returns reference number?
- What happens if I have ordered the wrong item?
- How do I report a damaged item?
- I would like to return or exchange my item
- 365 Day Returns Guarantee
Payments
- What payment methods do you accept?
- Do I have to have a PayPal account to use PayPal?
- How does a temporary authorisation affect my account balance?
- My payment has been declined
- When is payment taken for my order?
- How and when do I receive my invoice?