All items supplied by Taps UK have minimum of 6 month guarantee against manufacturing defect unless stated longer
Firstly please report the damage or fault by contact our support center by submitting a ticket through our online help desk so that we can open a case. The more information you provide, the quicker we will be able to diagnose the problem and reach a resolution. Unfortunately, merely stating that the item is ‘faulty’ is not sufficient information for us to assess the problem, and will cause significant delay to resolving the complaint.
Please email us initially with your name, invoice number, Item description, date of purchase, payment method and contact telephone number, along with details of the fault or damage. Photographic evidence of the fault also speeds up the process, as this enables our customer support team to locate the best solution as quickly as possible.
Proof of purchase must be supplied for all claims, and any claim made over 12 months without a valid proof of purchase, will be liable for a £10 administration fee prior to the claim being processed, to cover our costs obtaining the necessary information.
Without photographic evidence, we can offer a collection for inspection. If the item is deemed faulty, then we will repair/ replace the item and return it to you. If no fault is found when the item is inspected, you would be liable for both the collection costs, and the cost of returning the item to you.
Our guarantee does not cover use of replacement parts purchased from a third party, and use of such parts will render your guarantee void.