All items supplied by Taps UK have a minimum 6 month guarantee against manufacturing defects, unless stated longer.
Firstly, please report the damage or fault by contacting our support centre and submitting a ticket through our online help desk. We can then open a case, the more information you are able to provide in the first instance the quicker we will be able to diagnose the problem and reach a resolution.
Please provide your sales order number or a copy of your sales invoice along with a description of the fault or damage supported photographs or a short video. Photographic or video evidence of the fault helps to speeds up the process, as this enables our customer support team to view the issue first hand and provide the best solution as quickly as possible.
Unfortunately, stating the item is ‘faulty’ is not sufficient information for us to assess the problem and will cause a delay in resolving the complaint.
Proof of purchase must be supplied for all claims. Claims made over 12 months without a valid proof of purchase will be liable for a £10.00 administration fee in order to obtain the necessary information prior to the claim being processed.
If you are unable to provide photographic evidence, we can offer a collection for inspection. If the item is deemed faulty, then we will repair/replace the item and return it to you. If no fault is found when the item is inspected, you would be liable for both the collection costs, and the cost of returning the item to you.
Our guarantee does not cover use of replacement parts purchased from a third party, the use of such parts will void your guarantee.