How do I report a damaged item?

If you have received a damaged item, the simplest and quickest way for us to resolve this is for you to submit a message to our customer support team as soon as possible.

Please include:

  • Full name
  • Order number
  • Product code and details of the damage
  • Photo or Video evidence of the damage.

Photo or video evidence of the damage helps us to view the issue first hand and inform you more quickly of how it can be resolved depending on the nature and extent of the damage.


If photo/video evidence cannot be supplied we would have to collect the item to inspect before we could issue replacements or a refund. This process can take up to 7 working days.



Have more questions? Submit a request